Care FAQ’s

Q: What checks do you do on your carers and will they have the right experience and training?

A: We do comprehensive checks on all our carers. From rights to work, full referencing, DBS checks and work history, we will never onboard a carer until all checks have been done. No matter how experienced, our carers still go through Angel Training provided by our Care Manager to make sure they understand what we expect from them. Its also a great way for carers to share experiences and common issues so everyone has as much knowledge as possible on how to overcome challenges. All carers have up to date training and many of our carers strive to learn more and study on the side for NVQ qualifications in Health and Social care.

Q: Why choose Live in Care over Residential?

A: Ideally, the best place for you or your loved one is in surroundings they know. Familiarity is key and the home they live in will no doubt hold sentimental value and warming memories of their life and family. Change no matter how big or small can be very disruptive. Live in care gives you 24-hour support in your own home. The only thing that really changes is that you have a companion with you to help as and when you need.

Residential care will bring unfamiliar surroundings and you may not get the continuity of care assistants, meaning that it’ll be hard to get to know your carer and in turn, it’ll be harder for them to get you know you.

Choices. With Live in care, you can choose when to get up and when to go to bed. What’s for dinner? It’s up to you. Fancy a day trip on Friday? Let’s go! Residential care can be more restrictive because you have to remember, the home is looking after a group of people. You or your loved one won’t get the personal daily choices that you would get by choosing Live in care. 

Costs- Live in care can be much more cost effective than paying for a residential care facility. It’s the common assumption live in care will be more but it’s really not!

You can appreciate the many benefits of live-in care are… simply priceless.

Q: What is the difference between Domiciliary Care and Live-in care?

Domiciliary care is a ‘pop in and pop out service’ meaning the carer will not be living with you or staying overnight in your own home. Calls per day will depend on the client needs and will be a minimum of 30 mins each.

Live- in care means that your carer will live and stay in your home with you. They will be on hand 24/7 providing care services.

Q: Will I be able to speak to someone from Angel if I have a problem?

A: Yes. We are available 365days of the year between 7am – 10pm to assist you or your loved one.

Q: What if myself or my loved one doesn’t get on with the carer you provide?

A: We do our best to match each carer to client but sometimes it may not work out. It may just be a simple misunderstanding which we can overcome in a friendly chat between carer, client, and Field Manager. If things still don’t work out, we would look to provide another carer for you or your loved one.

Q: Who do I turn to if I am not happy with the quality of care being delivered to my elderly relative?

A: Angel are always on hand to hear any questions or concerns you have about the quality of care being provided. You can always speak to our Care Manager who runs the service, or our Field Manager and we will take the necessary steps to resolve the issue.  We welcome any feedback whether good or bad as it helps us to continually improve.

Q: What happens if the carer goes off sick or on holiday?

A: Whether you choose Domiciliary or Live in, we still make sure you or your loved one has backups for these instances. Not only for back up but its actually really important to introduce more than one carer. Why? Attachments can easily form with one carer, causing much upset when a primary carer takes holiday. The benefit of you or your loved one having familiarity with 2-3 carers means that there is less upset when one carer may be unavailable. With domiciliary home care, you can expect between 2-3 carers and Live in, usually 2 carers at intervals agreed between you or your loved one.

Q: What are your prices?

A: Our prices depend on the type of care you choose. Please click here to see our current price list.

Q: How will the payments be taken?

A: We have lots of options available to suit you. Clients can choose to set-up standing order, sign a Direct Debit Mandate, Bank Transfer or pay by card. Payments are taken in advance, but you can choose to pay in either 2 or 4 weeks intervals, whatever is best for you.

Q: What will happen to my elderly relative’s pet?

A: Our carer’s will be happy to feed any pets living in the house. Angel care can also arrange pop in services to feed pets should our client go on holiday or away for a couple of days.  In the sad case that a pet is left once an owner has passed away, we would speak to family members on the future care of the pet. We can advise on animal charities that provide re homing services in these instances.

Q: Who should I talk to for advice about financing my elderly relative’s care fees?

A: You should seek independent financial advice as soon as you or an elderly relative are considering paying for care. There are a number of Independent Financial Advisors who specialise in financial planning for care fees and we would recommend finding one who is a member of the Society of Later Life Advisers (SOLLA).