I wanted to send my sincere thanks to N*** for supporting B*** out and about last Thursday. That is a fantastic achievement, considering B*** has not been out in over 3 years. This extensive period indoors has significantly impacted on his confidence, and he became so resistant to going out, using various strategies to obstruct this going forward. Both S*** and your carers have worked hard to support B*** with various tasks, improving his well-being and ultimately improving his life.
Having just spoken with B***, he is ecstatic having been out locally, getting his own shopping. He spoke of all the changes to the local area and how much he enjoyed himself. I really can’t stress how much of an achievement this is, and so I wanted to ensure your staff were properly thanked.